It’s hard to believe now, but there was a time not that long ago, when people questioned the power of social media when building a brand or an organization. Most of us now understand and acknowledge, that when done right, social media can be an extremely valuable tool in marketing and sales. There are just too many success stories to argue. But some companies still struggle to get their arms around how to make it work for them. So while they see that Social Media can be powerful, they have not learned to harness it for themselves.
Sometimes it’s not just about what to do…it’s about what NOT to do. So here are 3 mistakes I see organizations make on social media.
Always Be Closing
In this iconic clip from the movie Glengary Glenn Ross, Alec Baldwin gives a struggling sales team a speech that is for the ages. He says that those of us in sales (and we are all in sales) should “Always Be Closing.” While I think the cast is incredible and the scene is powerful, I don’t think that’s a great way to build a brand…especially on social media. So many organizations treat their social media platforms as another place to put up commercials. It’s not. You can’t always be selling or your prospects and customers will turn you off. They have that power now. If you want to create real business relationships, you need to provide value before you sell. You need to “give first.” Don’t “always be closing.” Always be giving value…or you won’t get the chance to sell.
I Wanna Talk About Me
Sure, it’s hard to get this Toby Keith song out of your head. But when it comes to social media (and marketing in general) when all you do is “talk about me” it can be a turn off for prospects and customers. Sure, you need to tell your story. But how you tell it matters. It’s important to consider why this matters to your customer. How does this help them? When you create social media and content marketing, make sure you do so with your customers in mind.
If you have not heard of it, one of the ways to define “ghosting” is to just leave a gathering or party without any communication. Sometimes that’s a great way to get through a business trip without a hangover. But it’s not a great way to treat your “audience” on social media. We have all seen that business that decided they were going to “be great at social media” and then go hog wild posting to Facebook. Then after a few weeks, the whirlwind gets in the way, and they “ghost.” No announcement. No explanation. They just stop posting anything for months. As you might expect, this is not a great way to build an audience or add value. Consistency is a powerful tool. Organizations that create a consistent plan, and execute on it, have the best results.
In many ways, it’s about treating your audience like you would want to be treated. You don’t want to be sold to all of the time. Most of us don’t want someone to only talk about them. And we certainly don’t like it when we are ignored. So consider that, as you look at your social strategy moving forward!